RMDSOFT Remedy skilled professionals work closely with our customers and provide the right technical solution. Our focus and expertise on Remedy's AR System technology, Remedy's ITSM suite, Remedy integration with external Applications/Tools put us in a leading position to successfully deliver simple (non complex) solutions. Our professionals summed their Remedy experience since early Remedy versions coupled with endless consultations and successful implementations for various customers.

 Business Areas of Expertise:

1- BMC Remedy Products 8.x and all previous Versions:
  • AR System Server / Midtier
  • Remedy IT Service Management Suite
  • Remedy Service Desk Application
  • Atrium CMDB
  • Asset Management
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Remedy Knowledge Management
  • Service Request Management
  • Atrium Integration Engine
  • Service Level Management
  • Atrium Discovery and Dependency Mapping
  • BMC Analytics for BSM
  • Dashboards for Business Service Management

      Integrations:

  • SMS/SCCM with CMDB
  • BMC BladeLogic integration with CMDB
  • BMC Impact Manager Integration with NNM, Openview Operation, Tivoli

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Work done for many North American Corporations, including:

- EATON Corporation http://www.eaton.com/
  1000 Cherington Drive, Moon Township, PA 15108

- Forest Laboratories, Inc.
  400 Moreland Road, Commack, NY 11725

- Walmart Stores Inc.
  Walmart DGTC 1 West, Bentonville, Arkansas 72712

- Williams Powers
  1 Williams Center, Tulsa, OK 74172

- VISTEON Corporation http://www.visteon.com/
  45000 Helm St., Plymouth, MI 48170

- Kentucky Commonwealth office of Technology
  101 Cold Harbour, Frankfort, KY 40601

- Borders Group Inc
  100 Phoenix Dr, Ann Arbor, MI 48108

- CGI - Bell Canada IS/IT
  Toronto, Ontario

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2- .PHP Web Applications:

PHP, JSP, CGI/Perl, Javascript, jQuery, XML, HTML, CSS, ASP, XSLT, MySQL, Oracle, SQL Server