RMDSOFT employs Remedy's best professionals in the market, our people will see through all projects into success in all stages, requirements gathering & analysis, systems architect & design, development, training and documentation. Our expertise span to all Remedy supported platforms UNIX (HP, SOLARIS, AIX), Windows and LINUX with the corresponding Databases SYBASE, SQL Server, DB2 and ORACLE.
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Below is a list of technical services we provide:
  • Action Request System / Midtier
  • Install/Upgrade AR System servers and servers in Server Group
  • Configuring/Setting AR System Servers
  • Managing, migrating and consolidating Licenses
  • Code Name standardization
  • On site Remedy administrator hands-on training.
  • Incident and Problem /HelpDesk
  • Implementation and Customization
  • Requirement gathering and analysis
  • On site hands-on training
  • Integration with external applications processes

  • Change Management
  • Implementation and Customization
  • Requirement gathering and analysis
  • On site hands-on training
  • Integration with external applications processes

  • Release Management
  • Implementation and Customization
  • Requirement gathering and analysis
  • On site hands-on training
  • Integration with external applications processes

  • Asset Management
  • Implementation and Customization
  • Requirement gathering and analysis
  • On site hands-on training
  • Integration with external applications processes

  • CMDB
  • Implementation and Customization
  • Configuration of reconciliation and Merge jobs and setting Federated links
  • On site hands-on training
  • Expand CMDB for non BMC supported discovery products

  • SLM
  • Implementation and Customization
  • Requirement gathering and analysis
  • On site hands-on training

  • Dashboard For BSM
  • Installation/Upgrade/Customization and Implementation
  • Requirement gathering and analysis
  • On site hands-on training

  • Analytics For BSM
  • Installation/Upgrade/Customization and Implementation
  • Requirement gathering and analysis
  • On site hands-on training

  • AIE
  • Installation/Upgrade/Customization and Implementation
  • Requirement gathering and analysis
  • On site hands-on training
  • Crystal Reports
  • Create custom fit reports/workflow
  • Customize existing reports/workflow

  • Install / Integrating Products
  • All Remedy Links
  • BMC CM Configuration Discovery / BladeLogic Integration for CMDB
  • BMC Foundation / Topology Discovery / Atrium Discovery and Dependency Mapping (ADDM)
  • BMC Impact Solutions (SIM) integrations

  • Custom Integration with external products
  • HP OpenView
  • Tivoli
  • Optivity
  • Big Brother
  • Q-Pasa
  • Control-M
  • E-Health
  • Altiris
  • Microsoft System Management Server (SMS) / SCCM
  • TIBCO Messaging
  • Custom integrate any other discovery or monitoring tools/applications

  • Building AR System Applications from Scratch
  • Customization existing AR System Applications