RMDSOFT provides remote support to BMC AR System and ITSM/SLM Applications including all integrations. Our Support models compete with all offshore prices and include all our robust expertise behind it. Below is a quick listing of these services, please contact us for more info BMC AR System Configuration and Administration BMC CMDB Application Configuration, Administration and User Support BMC ITSM Application Configuration, Administration and User Support BMC SLM Application Configuration, Administration and User Support Product Catalog/CMDB/ITSM Foundation Data Administration BMC CMDB/ITSM integrations Other none BMC integrations All BMC supported platforms (Unix/Windows/Linux, Oracle/Sybase/SQL/DB2) Install/Upgrade/Patch/Bug fixes/Preventive and Corrective Maintenance/Enhancements/Development As part of the support, RMDSOFT will provide its customer a 24 hours remote access to a Pilot server with the latest BMC ITSM/SLM Versions and patches (i.e. 5 users per customer) free of charge. This will let our customers evaluate and get acquainted with the latest BMC ITSM/SLM versions at all time. As part of the support, RMDSOFT will provide its Customer a 24 hours remote access to a Demo server with the current Customer ITSM/SLM Production Versions and Patches (i.e. 5 users per customer), users will have free hand on using this server for demo, training or other functionalities. (i.e. Server will be loaded with the latest Customer Foundation Data and enhancements if applicable)